Current customers with a inquiry/question or request, please send the question from email ORDER confirmation NOT THE SHIPPING CONFRIMATION. for a immediate response.
Instructions. *In your EMAIL search bar type in prima dons and donnas, our order confirmation we sent you will pop up *click on the order confirmation email. *Go to the order confirmation email *open it up *hit reply *Click in the body of the email *start typing *send message.
Please check your email for order status. If item is delated you will get a email stating when item will ship out if item has to be ordered, or if it is no longer available. If you cannot wait please respond to the email right away so we do not order the item. We print out label for all shipments the next morning whether item is shipping out that day or 4 days later. You will receive a email from stamps.com where you can track the order. Also you can track the order from the email confirmation. There will be a link you can click on in that email to track your order. Please make sure you check your email for updates. When sending inquires please send a reply to the ORDER email confirmation not the SHIPPING confirmation when inquiring about your order, so we have the order information, NOT SHIPPING INFORMATION.
Please allow 24 hours for orders to process and ship out. If you have a express shipment (USPS EXPRESS or UPS NEXT DAY AIR) please email us so we can try to get the order out the same day. If we cant get express order out the same day it will process and ship within 24 hours. USPS EXPRESS will take 1-2 business days. USPS Priority takes 2-3 business days. First Class mail takes 3-5 business days. Saturday deliveries are available with Post Office.
UPS gives estimates during checkout. Please click update next to the shipping option, and it will give update on estimates. UPS does not deliver on Saturday unless specially requested and an additional fee. There may be a day delay with regular ground shipping with UPS.
International shipping. First class takes up to 30 days. Priority mail takes 6-10 business days Express mail take 3-5 business days. Up to date tracking only available with Express mail. First Class Mail and Priority mailing will not be traceable after it leaves the US. (IF YOU WANT UPDTED TRACKING INFORMATION AFTER IT LEAVES THE US PLEASE CHOOSE USPS EXRESS MAIL OR UPS)
UPS International shipping estimates are done during checkout. Same rules apply with domestic shipping