PLEASE NOTE CUSTOM ITEMS SHIPS DIRECTLY FROM MANUFACTURER. THEY USE VARIOUS SHIPPING METHODS. IF YOU HAVE ISSUES WITH DELIVERIES WITH ANY SHIPPING CARRIER, PLEASE ADD ON SIGNATURE CONFRIMATION. IF YOU DO NOT ADD ON SIGNATURE CONFRIMATION WILL NOT BE RESPOSIBLE FOR SAFE DELIVERY.
ALL POLICIES IS FINAL. WE WANT TO MAKE OUR CUSTOMERS HAPPY AND PROVIDE GREAT SERVICE. PLEASE READ BELOW SO YOU ARE AWARE OF OUR POLICY
NO REFUNDS, STORE CREDIT ONLY
To start a return search for your email confirmation!!!!!!!(not order receipt), click on it, click reply,
in body of email *item you want to return * reason for return, and we will respond with instructions.
****Note if you do not send email confirmation email and you send reciept email instead, we will email you back asking you to email from order confirmation
To inquire about order status, you can log into you account to get a update. If you do not have a account, search for your email confirmation, click on it, click reply, in body of email the item write your request, and we will respond with instructions.
IF YOU DID NOT USE YOUR VALID EMAIL ADDRESS YOU WILL NOT HAVE A ORDER CONFRIMATION TO INQUIRE WITH
STORE CREDITS CANNOT BE USED TO PURCHASE ANY ITEM THAT CANNOT BE RETURNED OR EXCHANGED SUCH AS
*Any personalized or made to order items, embellished with anything by us, couture, items that had to be ordered, or custom items that cannot be returned or exchanged.
*ALL ITEMS MUST BE REPACKAGED IN ORIGINAL PACKAGE WITH NO DAMAGE TO THE ORIGINAL PACKAGE OR ITEM. IF PACKAGING IS DAMAGED WE MAY DENY THE RETURN, AND SEND THE ITEM BACK TO YOU, OR WE WILL CHARGE $5 FEE FOR PACKAGING . PLEASE BE CAREFULE WHEN OPENING UP PACKING, AND DO NOT THOW AWAY PACKAGING BEFORE CONFIRMING ITEMS FITS. We understand outside box may get damaged during travel. For shoes do not send a shoe box with no packaging.
*BOOTS COMES WITH A LINING ON THE BOTTOM. IF THAT LAYED IS PEELED OFF WE CANNOT ACCEPT A RETURN OR EXCHNAGE. ALSO WITH THE STRETCH BOOTS WITHOUT BELT/GARTER WILL COME WITH DOUBLE SIDED TAPE. YOU MUST RETURN THAT AS WELL, OR THE PRICE WILL BE DEDCUTED FROM REFUND. UNWORN ITEM MUST BE IN BOX AND BOX MUST BE PACKAGED IN OUTSIDE PROTICTIVE PACKING
10 DAY EXCHANGE FOR ANYTHING EXCEPT CUSTOM ITEMS, COSTUMES, CORSETS/WAIST TRAINERS/UNDERWEAR, SALE ITEMS, ORDER ITEMS, PRE-ORDERED ITEMS, MASK/COVID19 ITEMS. UN OPENED PACKAGES WILL BE IMMEDIATE REFUND. IF YOUR PACKAGE IS OPEN, ITEM MUST BE NEW UNUSED WITH TAGS ATTACHED FOR REFUND OR EXCHANGE. BUYER PAYS FOR RETURN SHIPPING FOR RETURNS. IF YOU HAD FREE SHIPPING, SHIPPING COST WILL BE DEDUCTED FROM YOUR STORE CREDIT BALANCE. STORE CREDITS USUALLY TAKE USUALLY TAKES 3-10 BUSINESS DAYS TO BE AVAILABLE.. IF THE WRONG ITEM WAS SENT OR ITEM WAS DAMAGED. WE WILL EMAIL YOU A LABEL TO SEND THE ITEM BACK. THE LABEL WILL COME FROM STAPS.COM. IT HAS TO BE PRINTED WITHIN 24 HOURS OR IT WILL AUTOMATICALLY VOID. ALSO THE ITEM HAS TO BE UNWORN WITH NO RIPS TEARS, AND BE IN ORIGINAL CONDITION. EXCHANGES HAS TO BE APPROVED AND BE POSTMARKED WITHIN 10 BUSINESS DAYS AFTER DELIVERY. EMAIL US FROM YOUR ORDER CONFRIMATION EMAIL WITH PICTURES OF THE DAMAGE. IF WE GET THE ITEM AND DAMAGE IS DUE TO YOUR NEGALAGENCE WE WILL DEDUCT ALL SHIPPING COST FROM STORE CREDIT
Items customized/embellished will not be exchanged. Items that are ordered (anything that states it takes time to ship out or arrive, drop ship items) are non-return or exchange. Because we have to order and stock is not kept) . PLEASE EMAIL IF YOU NEED ANY MESUREMENTS.
STORE CREDIT ISSUED IF WE SEND YOU THE WRONG ITEM OR ITEM IS DAMAGED. We will email you an return label from stamps.com to send the item back and we will send out the correct item right away. The exchange label has to be printed and used within 24 hours. If we email you the label, and it goes bad, you are now responsible for paying return shipping cost. All you have to do is place the item back in the packaging, and place the new label on it, and put it in the mail box. If you want to keep the item, please send a picture as proof that the item was incorrect and we will apply a 20% discount to your next order, or take 10% off that order. We have to be notified within 3 business days so we can hold the item for you, and return item has to mailed out no more than 2 days later. Some of our items go fast, and stock may be sold. We will not take back orders over a week old. EMBELLISHED ITEMS- CUSTOM ITEMS- ORDERED ITEMS can take 4 days to 4 weeks to ship out. If it a large order, we will send you an estimated time. Times are estimated and sometimes take longer. Since items are hand embellished not all items will be the same. Items will have a similar likeness, but not be the same exact. There are no returns or exchanges on custom items. If item is damaged please send us picture the same day. Item are made to order, and con not be returned but can be exchanged for a new item. Shipping estimates that are given, are stated estimate if you place an order the same day. If the order is not placed that day, and another custom order comes in, the estimate will be delayed.
*Any questions or concerns please email us at firstname.lastname@example.org .
General Policy-Shipping Information: In stock orders ship within 1-2 business days. Some items may not be in stock and will take 5-9 business days to ship out. Customized/embellished items will take 3-30 days to ship out. You can email us for stock information.
FIRST CLASS SHIPPING- Orders received after 12pm will ship out the next business day. It will take 3-5 business days to arrive. Shipments are delivered on Saturdays, not Sundays. NO INSURANCE. We are not responsible for lost or damaged items during transit. You may opt to get insurance for extra fee to cover lost in transit or damaged in transit. insurance does not cover delivered stolen packages. For this please add signature confirmation . Please click on link
PRIORITY MAIL- Orders received after 12pm will ship out the next business day. It will take 2-3 business days to arrive. Shipments are delivered on Saturdays, not Sundays. INSURANCE UP TO $50 is included EXPRESS. Only for lost packages. If stolen please file a police report and make report with payment method Carrier. You can also request signature confirmation
SHIPPING- If you have an express shipment and order is placed before 1 pm, please contact us to let us know, so we can get that shipment out right away that day if possible. If you do not contact us and we ship out the next business day, we will not refund your shipping expenses. Express shipments take 1-2 business days depending on your location. You can check with www.usps.com in the calculate price tab. Shipping zip code is 30066. Shipments are delivered on Saturdays, Sundays if you pay extra. INSURANCE UP TO $100 is included if you choose priority or express mail packages, insurance only covers lost in transit packages or damaged packages. You can purchase insurance or signature confirmation with this link. IF YOU THINK YOU PACKAGE WILL BE STOLEN THEN PLEASE REQUSEST SIGNITURE CONFRIMATION If stolen please file a police report and report to payment processor. Insurance does not cover stolen packages. Please purchase signature confirmation for hand to hand delivery. method choose. UPS and DHL Express shipping is available. Please email us if you would like to use this service/ shipping estimated arrival and prices are estimated as were processing the order . Or you can go to www.ups.com to estimate delivery times Shipping information is Marietta GA 30066 Saturday delivery has to be requested and will cost extra. Orders will be processed till 4pm. Our system is set up to print out invoices for USPS OR UPS shipping only. If you used another shipping service and you need an invoice please let us know, and we will include one.
INTERNATIONAL SHIPPING- If you choose first class mail it can take anywhere from 7-30 days to arrive, not including customs holding, and is not trackable after it leaves the US. USPS Priority mail will take 6-10 business days to arrive, and is not trackable after it leaves the US. Express mail will take 3-5 business days to arrive, and has up to date tracking information available. Although USPS is the cheapest method of shipping UPS is the safest. UPS is the safest method of shipping for international packages and has up to date tracking available. Delivery times are estimated during check out
SPECIAL ORDERED ITEMS: 90% of our items are in stock and ready to ship. For the other 10% it will have to be ordered. Please check your email for order status. You will get an email stating when the item will ship out, or it will say in description if the item has to be ordered. It will not take more than a 7-10 business days for a item to arrive to you if we had to order it. If you cannot wait for the item to come in, please respond to your invoice email right away. If we order the item and you change your mind after the order has been ordered you will be charged a 15% restocking fee. That includes Pre-Order items. If we get a cancellation within 2 hours we will fully refund. We print out label for all shipments if they ship that day or not so please be sure to check for email from us with order delay status.
To get a order status please email us from the order confirmation you recieved from us, so we have the order information. To do that please search prima dons and donnas, once the email pops up hit reply, then ask your question. We will respond within 24 hours
DISCOUNTS AND FREE SHIPPING- discounts cannot be combined. You may choose to use free shipping or discount by %. Discount by a % cannot be applied to ANY custom or embellished items.. You can please send an email attached to the order confirmation before exchange. Also, include the package slip with the return and indicate if it is a return or exchange on the slip. If you purchased more than one item and you are returning part of the order please circle the item you want to return. Email us for return address ALL POLICIES ARE FINAL. PLEASE ADHERE TO THEM SO THERE ARE NO ISSUES. WE WANT TO MAKE OUR CUSTOMERS HAPPY AND PROVIDE GREAT SERVICE. WE HAVE FOUND SOME CUSTOMERS LIKE TO ABUSE, SO WE HAVE TO HAVE STRICT POLICIES.[/vc_column_text][/vc_column][/vc_row]