FAQ'S
Frequently Asked Questions (FAQ)
1. What makes Prima Dons & Donnas unique?
Prima Dons & Donnas specializes in custom and ready-to-wear clothing & boots for all body types, with a focus on club, date, dance, evening, special occasion, and plus-size fashion. We offer personalized sizing, the ability to match mesh colors to your skin tone, make a dress in jumpsuit version, make boots in larger sizes, made to fit boots and more services. Our goal is to help every woman feel confident and glamorous for any occasion.
If you have further questions, please text chat support at 404-956-5401.,
Prima Dons & Donnas specializes in custom and ready-to-wear clothing & boots for all body types, with a focus on club, date, dance, evening, special occasion, and plus-size fashion. We offer personalized sizing, the ability to match mesh colors to your skin tone, make a dress in jumpsuit version, make boots in larger sizes, made to fit boots and more services. Our goal is to help every woman feel confident and glamorous for any occasion.
If you have further questions, please text chat support at 404-956-5401.,
2. How do I place a custom order?
To order a custom piece, order the item you want Add the custom fees to cover the type of customization you want. If you do not add any custom fees no further action is necessary. Then simply text us with your customization requirements. For measurements you can fill out the forms here will help you take your measurements. Or you can go to your local tailor to have your measurements taken. No virtual or in-person consultation is required—just submit your details, and we’ll handle the rest!
To order a custom piece, order the item you want Add the custom fees to cover the type of customization you want. If you do not add any custom fees no further action is necessary. Then simply text us with your customization requirements. For measurements you can fill out the forms here will help you take your measurements. Or you can go to your local tailor to have your measurements taken. No virtual or in-person consultation is required—just submit your details, and we’ll handle the rest!
For additional help please click here: Help Center
If you need any item quickly, please see available in-stock custom items here: https://primadonsanddonnas.com/collections/ready-to-ship-collection
If you have further questions, please text chat support at 404-956-5401.
If you have further questions, please text chat support at 404-956-5401.
3. What is the turnaround time for orders?
Custom Pieces: 6–30 days
Custom Pieces: 6–30 days
If you want to see a listing of dresses and jumpsuits that can be completed, quickly click on this link Ready to ship in stock list- Prima Dons and Donnas – Prima Dons & Donnas
Ready-to-Ship Items: Ship within 3 daysView all ready-to-ship items here: https://primadonsanddonnas.com/products/ready-to-ship-list/?variant=41950888099923&source_impresee=9beb3677-7adc-4507-988f-adab1707545b
If you have further questions, please text chat support at 404-956-5401.
Ready-to-Ship Items: Ship within 3 daysView all ready-to-ship items here: https://primadonsanddonnas.com/products/ready-to-ship-list/?variant=41950888099923&source_impresee=9beb3677-7adc-4507-988f-adab1707545b
If you have further questions, please text chat support at 404-956-5401.
4. What are your shipping policies?
Free Domestic Shipping: On orders over $100
Free International Shipping: On orders over $300
Free Domestic Shipping: On orders over $100
Free International Shipping: On orders over $300
Custom or made to order shipping takes 10-15 days
Express orders will take 4-6 days (you must choose the express fee from the add on fees, not in check out page. Choose free shipping when you check out so that you're not charged 2 times for shipping)
Luxury items shipping takes 4-10 days
Rush shipping takes 4-6 days and also speeds up processing rime
Appointment-Only Pickup: Available in the Atlanta/Marietta, GA area. Custom items that are not in stock needs to be shipped
Read our full Shipping Policy here: Shipping policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
Appointment-Only Pickup: Available in the Atlanta/Marietta, GA area. Custom items that are not in stock needs to be shipped
Read our full Shipping Policy here: Shipping policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
5. What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with tags attached. Custom or made-to-order pieces are final sale.
To start a return, email us at sales@primadnd.com with your order number and reason for return.
Read our full Return Policy here: Refund policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
We accept returns within 7 days of delivery for unworn, unwashed items with tags attached. Custom or made-to-order pieces are final sale.
To start a return, email us at sales@primadnd.com with your order number and reason for return.
Read our full Return Policy here: Refund policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
6. Do you offer discounts?
Yes! Nightlife employees and if you served or have served receive a 20% discount on all purchases. Please contact us with proof to claim your discount.
If you have further questions, please text chat support at 404-956-5401.
Yes! Nightlife employees and if you served or have served receive a 20% discount on all purchases. Please contact us with proof to claim your discount.
If you have further questions, please text chat support at 404-956-5401.
7. What is your price range?
Custom Pieces: $100–$5,000
Ready-to-Wear: $8–$100 (deeply discounted)
If you have further questions, please text chat support at 404-956-5401.
Custom Pieces: $100–$5,000
Ready-to-Wear: $8–$100 (deeply discounted)
If you have further questions, please text chat support at 404-956-5401.
8. Which products are most popular?
Our customers love our Fur Collection (fall/winter), Boots Collection, and Swim Collection (summer).
If you have further questions, please text chat support at 404-956-5401.
Our customers love our Fur Collection (fall/winter), Boots Collection, and Swim Collection (summer).
If you have further questions, please text chat support at 404-956-5401.
9. How do I contact customer support?
We offer fast, text-based support! You can reach us through our Contact Form (/pages/contact) or via the text number provided on our website. We typically respond within 24 hours.
If you have further questions, please text chat support at 404-956-5401.
We offer fast, text-based support! You can reach us through our Contact Form (/pages/contact) or via the text number provided on our website. We typically respond within 24 hours.
If you have further questions, please text chat support at 404-956-5401.
10. Where are your customers located?
We proudly serve customers internationally and nationwide, with most orders coming from California, New York, Florida, and Georgia.
If you have further questions, please text chat support at 404-956-5401.
We proudly serve customers internationally and nationwide, with most orders coming from California, New York, Florida, and Georgia.
If you have further questions, please text chat support at 404-956-5401.
11. Which social media platforms can I follow you on?
Connect with us for style inspiration, new arrivals, and exclusive deals:
TikTok: https://www.tiktok.com/@primadonsanddonnas
Instagram: https://www.instagram.com/primadonsanddonnas
Facebook: https://www.facebook.com/primadonsanddonnas
Pinterest: https://www.pinterest.com/primadonsanddonnas
YouTube: https://www.youtube.com/@primadonsanddonnas
If you have further questions, please text chat support at 404-956-5401.
Connect with us for style inspiration, new arrivals, and exclusive deals:
TikTok: https://www.tiktok.com/@primadonsanddonnas
Instagram: https://www.instagram.com/primadonsanddonnas
Facebook: https://www.facebook.com/primadonsanddonnas
Pinterest: https://www.pinterest.com/primadonsanddonnas
YouTube: https://www.youtube.com/@primadonsanddonnas
If you have further questions, please text chat support at 404-956-5401.
12. Orders & Shipping Info
Processing Time: Orders are processed within 1–3 business days. During busy periods, processing may take slightly longer.
Tracking: You’ll receive a tracking email once your order ships.
Processing Time: Orders are processed within 1–3 business days. During busy periods, processing may take slightly longer.
Tracking: You’ll receive a tracking email once your order ships.
Custom and made to order processing time is 4-30 days
Luxury items take 30-45 days
Wedding dresses takes 45-90 days
If item says ready to ship in the title, please read the description below to make sure we have your size and color, and how long is the processing time. If it says 1 business day item usually gets to you within a week. If it says 3 days or longer, please add on 10 days shipping time. You can add on express or rush fee to speed it up
Learn more in our Shipping Policy: Shipping policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
Learn more in our Shipping Policy: Shipping policy – Prima Dons & Donnas
If you have further questions, please text chat support at 404-956-5401.
13. Payments & Security
We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Google Pay, and Apple Pay, Cashapp Venmo. . All transactions are securely processed through SSL encryption except Venmo and Cashapp, these transactions can be taken over the phone and is the only payment options available for over the phone orders.
If you have further questions, please text chat support at 404-956-5401.
We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Google Pay, and Apple Pay, Cashapp Venmo. . All transactions are securely processed through SSL encryption except Venmo and Cashapp, these transactions can be taken over the phone and is the only payment options available for over the phone orders.
If you have further questions, please text chat support at 404-956-5401.
14. Buy Now Pay Later Options. We have Shop Pay, PayPal Buy Now Pay Later and, AfterPay
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