My new boots don't fit right, even though they're supposed to be stretch boots. What should I do?

We're so sorry to hear your stretch boots aren't fitting as expected! Our Satisfaction Guarantee means we'll make it right. You can choose to receive store credit for an exchange on any item on our website, or we can even use our customization boots service to create a new pair with the same or a similar style for you. Once you decide, we'll cover the shipping costs for your exchange, free of charge.

I ordered in-stock clothing using your size chart, but it doesn't fit. What's the next step?

We want your in-stock clothing and shoes to fit perfectly according to the size chart provided. If it doesn't, please contact us, and we'll issue you store credit for a free exchange for any item on our website. If you ever notice an in-stock item missing a size chart, just email us, and we'll update it immediately and send you a 10% discount code for that purchase.

I found the exact same shoes, in the same size and color, for a lower price on another US website. Can Prima Dons & Donnas match it?

Absolutely! Our Price Match Guarantee is here to help you get the best deal. If you find an identical item in stock, in the same size and color, on another US-based company's website at a lower price (and it's not a sale price on their end), just show us proof, and we'll gladly match it for you. The item must be the same brand or an exact match in features.