Get Your Purchased Customized W-Any Letters
- Free USA Shipping On Orders $100+
- Free International Shipping On Orders $150+
YOU MUST PURCHASE A ITEM FOR US TO APPLY LETTERS TO. IF YOU DO NOT PURCHASE A ITEM TO APPLY LETTERS TO WE WILL SEND LETTERS ITSELF. YOU CAN ALSO GIVE INSTRUCTIONS WHERE TO APPLY THE LETTERS. IF YOU DO NOT WE WILL DESIGN IT. We offer a variety of colors and designs. You choose your size and customize your purchase! We only use the best quality material's.
Items that are in stock are available for pickup in Marietta, Georgia.
Pickup Instructions:
• Select "pick up" during checkout
• After completing your purchase please text us at (404) 956-5401 to schedule a pickup appointment.
Items that are in stock are available for local delivery in Marietta, Georgia.
Instructions:
• Purchase must be made first.
• A delivery fee will be calculated by your location.
• We can also bring different sizes for you to try on upon request (if sizes are in stock)
Please email us for a quote and for more information about local delivery.
Email: sales@primadnd.com
SATISFACTION GUARANTEE
We know the importance of clothing and shoes fitting correctly. That's why we offer a Satisfaction Guarantee on all our products - if you purchase something from our online store and it doesn't quite fit right, there are several ways we can make it right!
- We guarantee that our stretch boots will fit legs of any size. If they don’t, we can give you credit for exchange for any item on our website or we can get a pair made with same/similar style, with our customization boots service. Credit will be issued to exchange for the custom pair. Shipping will be free for all exchange.
- We guarantee that our in-stock items will fit according to the size chart in the listing description, or we will provide credit for free exchanges for any item on our website. (If you do not see sizing for any in stock clothing item, please email us and we will update the sizing right away and offer a 10% discount code you can use to purchase that item we did not have sizing for)
- We guarantee in stock item will ship out within 2 business days, if not you can request a refund. Please make sure you read description
Conditions for Satisfaction Guarantee * If you provide you measurements for custom boots and they are inaccurate we cannot correct that, and they may be a price difference *If description states some colors and sizes may have to be ordered, or if item is custom in any way it does not count * Please make sure to read description fully
PRICE MATCH GUARANTEE
If you find an item on another website that is exactly what you’re looking for, we will gladly match their price! You just need to bring us proof and show us where it's available.
Conditions for our Price-Match Guarantee:
- Item must be in stock in the same size and color in the matching site
- Matching site must be a U.S. company
- Item must be the same brand as our brand, or look exactly the same with same features
- Item must not be on sale in the matching site
To keep our customers happy, and to provide the best service possible, all policies are final. This is to help prevent any abuse of our system.
Questions? Email sales@primadnd.com
View shipping policy page here
REFUNDS
We have a strict no refund policy. If an order is approved for return we will offer in-store credit with a digital gift card. *In-store credit cant be used on any personalized or made-to-order items, embellished with anything by us, couture, items that had to be ordered by us, or custom items that cannot be returned or exchanged.
EXCHANGES
Qualified products can be exchanged for other variant sizes, styles, or colors of the same product.
If we sent the wrong product or if the product was verified to be damaged previously before you received it, we will initiate the exchange process and send you a return label for exchange.
•Any personalized or made-to-order items, embellished with anything by us, couture, items that had to be ordered by us, or custom items that cannot be exchanged.
CUSTOM OR PERSONALIZED PRODUCTS SHIPPING POLICY
• Custom items ship directly from manufacturers and they may use various shipping carriers. If you have an issue with a specific shipping carrier please select signature confirmation during checkout. If you don't select signature confirmation we can not be responsible for any lost or stolen items.
HOW TO BEGIN A RETURN FOR IN-STORE CREDIT OR EXCHANGE
• Email us with your order confirmation email that contains the product information you'd like to return and your customer information and importantly your order # (towards the top).
Email: support@Primadnd.com
• If your return or exchange is approved you will receive a confirmation email with a link to download and print a return label.
• For Returns: The return shipping fees will be deducted from your in-store credit.
• For Exchanges: If the original product's value is more than the product that you're exchanging it for, the remaining credit may be used to cover return and exchange shipping fees
If the original items is being exchanged for a product that costs the same or that costs more than the original product, an invoice will be emailed to you to cover the price difference and the return and exchange shipping fees.
Once that invoice is paid you will receive your return label via email to begin the exchange process.
HOW TO PREPARE YOUR PRODUCT FOR RETURN
• Do not throw away any original packaging before checking to see if your product fits perfectly.
• All items must be in it's original packaging, any missing or damaged original packaging may be fined $5 to cover the cost of repacking and restocking the item.
• All returned products must show no signs of being worn or used or damaged.
• All returned items must use the return label we provide once the return is approved.
• Boots come with a lining on the bottom of the sole, if that lining is peeled off then the boot no longer qualifies for return.
• Stretch Boots (without belt/garter) will come with double sided tape. That must be returned as well.
