Personal Shopper Service

Signature Confirmation Details

Request signature confirmation upon delivery. 

Insurance Details

Adds Shipping Insurance to Your Order

Custom / Made to Order Policy

Additional Custom and Made-to-Order Options:
• RUSH ORDER OPTION
• CUSTOM FIT OPTIONS

Any item that is under custom made/made to order will take anywhere from 1-5 weeks to arrive. If you choose a faster shipping method, that will only decrease the shipping transit time. THE ITEMS HAS TO BE MADE. Most of the listing has the estimated processing time. Please go by those dates. We do have some stock of some custom items. Feel free to start a chat with us to ask. 

If you need a item quickly you can add on a rush fee here. If you need a bigger size, or custom sizing you can add fee here. Please carefully read rules for fees add on charges. 

If you have any questions, please start a chat with us. Once order starts processing, we cannot refund order.Custom Made (All Items)Exquisite Collection (Some Items)Faux Fur (Some Items)Boots/Shoes and Sneakers (Some Items)Custom Jumpsuit (Most Items)All other products are in stock and ready to ship. Some items has many sizes and colors and may have to be ordered. Usually take 1 week to ship. If it does not state that in the description we will email you to let you know when the item will ship. You will also have to option to cancel before it starts processing. You have 24 hours from when we send the email update. Once the order starts to process we cannot cancel the order. But you can change for another item

Items that are in stock are available for pickup in Marietta, Georgia.

Items available for pick up

Items under in stock category available

Items under custom category must have 1 day processing in description.

Pickup Instructions:

• Select "pick up" during checkout

• After completing your purchase please text us at (404) 956-5401 to schedule a pickup appointment.

Items that are in stock are available for local delivery in Marietta, Georgia.

Instructions:

• Purchase must be made first.
• A delivery fee will be calculated by your location.
• We can also bring different sizes for you to try on upon request (if sizes are in stock)

Please email us for a quote and for more information about local delivery.

Email: sales@primadnd.com

SATISFACTION GUARANTEE

We know the importance of clothing and shoes fitting correctly.  That's why we offer a Satisfaction Guarantee on all our products - if you purchase something from our online store and it doesn't quite fit right, there are several ways we can make it right!

• We guarantee that our stretch boots will fit legs of any size. If they don’t, we can give you credit for exchange for any item on our website or we can get a pair made with same/similar style, with our customization boots service. Credit will be issued to exchange for the custom pair. Shipping will be free for all exchange.
• We guarantee that our in-stock items will fit according to the size chart in the listing description, or we will provide credit for free exchanges for any item on our website. (If you do not see sizing for any in stock clothing item, please email us and we will update the sizing right away and offer a 10% discount code you can use to purchase that item we did not have sizing for)
• We guarantee in stock item will ship out within 2 business days, if not you can request a refund. Please make sure you read description

Conditions for Satisfaction Guarantee * If you provide you measurements for custom boots and they are inaccurate we cannot correct that, and they may be a price difference *If description states some colors and sizes may have to be ordered, or if item is custom in any way it does not count * Please make sure to read description fully 

PRICE MATCH GUARANTEE

If you find an item on another website that is exactly what you’re looking for, we will gladly match their price! You just need to bring us proof and show us where it's available.

Conditions for our Price-Match Guarantee:

1. Item must be in stock in the same size and color in the matching site
2. Matching site must be a U.S. company
3. Item must be the same brand as our brand, or look exactly the same with same features
4. Item must not be on sale in the matching site

SHIPPING POLICY

FREE DOMESTIC SHIPPING!

On orders $100 or more!

Free Standard shipping on orders $100+ within U.S. No code necessary, Free shipping option will appear at checkout.

How Much is Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

How Long Does Shipment Take?

All non custom, non discounted orders are processed, verified, and shipped within 1-2 business days or sooner with the exception of overnight orders which ship within 1 business day. At checkout, select the shipment method of your choice. custom orders please read the product description. Discounted item will ship out within 4 business days

US Orders:

1.Standard Shipping (2-5 business days once shipped -- Free for orders over $100

2.UPS Overnight Ships the same business day if placed by 12:00 PM EST. Saturday delivery is not available.

3.USPS Priority Shipping 2-3 days. No Sunday deliverers

4. USPS Express 1-2 days

5. UPS 2 day 2 days. No weekend delivery

UPS Ground 3-5 days. No weekend delivery

FedEx and DHL shipping available upon request

If you have a urgent delivery UPS or FedEx is the most efficient and we suggest you use one of these methods

International and Canadian Orders:

FREE INTERNATIONAL SHIPPING!

1.USPS First class mail (14-30 business days) *This option will only appear if your order weighs under four pounds.
2. USPS Priority mail (6-21 business days)
3. USPS Express Mail (5-10 business days)

DHL can be requested

*All international packages may be processed through customs regulations which may cause a slight delay with processing times.

Prima D & D reserves the right to change shipping carriers.

Our credit card system is set to the highest security setting. If you made a mistake and credit card does not match billing exacrly, we wil have to verify your identity. We will send you a email. If we do not receive a response, we will hold order for one week before shipping. Order cannot be canceled.

DETAILED POICY!!! PLEASE READ

You will receive a tracking number via E-mail once your order has been shipped

USPS Shipments are delivered on Saturdays, not Sundays. You can pay extra to have you package delivered on Sunday INSURANCE UP TO $50 is included EXPRESS only for lost packages during transit. You can add insurance to any package which will cover packages lost or damaged during transit. If you want to ensure your package is not stolen, please add signature confirmation to your package. 

SPECIAL ORDERED ITEMS: 90% of our items are in stock and ready to ship. For the other 10% it will have to be ordered. Please check your email for order status. You will get an email stating when the item ships out, or it will say in description if the item has to be ordered.  It will not take more than 7-10 business days for a item to arrive to you if we had to order it. If you cannot wait for the item to come in, please respond to the email right away. If we order the item and you change your mind after the order has been ordered you, will be we may not be able to cancel it, if we will charge a 15% restocking fee. That includes Pre-Ordered items.  If we get a cancellation within 2 hours, we will fully refund. We print out label for all shipments if they ship that day or not. Please be sure to check for email from us with order delay status. 

PLEASE NOTE CUSTOM ITEMS SHIPS DIRECTLY FROM MANUFACTURER.  THEY USE VARIOUS SHIPPING METHODS. IF YOU HAVE ISSUES WITH DELIVERIES WITH ANY SHIPPING CARRIER, PLEASE ADD ON SIGNATURE CONFIRMATION.

You can add signature confirmation to your order here.

RETURN POLICY

NO REFUNDS, STORE CREDIT ONLY

We will gladly accept your return for a store credit for stocked items within 10 business days with email requset. If you have any difficulty, please send an email to sales@primadnd.com or call us at 404-956-5401.

Custom, underwear, corsets, or discounted item may not be retuned

Return Order to:

Please email us for return address. You are responsible for shipping cost. We will cover shipping cost exchanges for the same item in a different size. 

General requirements for acceptance:

Returned within 10 business days of receipt of receiving your order.In original packaging, unworn condition, free of makeup stains and free of odor.Must be approved via email by us.We reserve the right to limit or refuse any return.

Non-returnable items include (exchange/store credit not accepted): 

Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits, corsets, custom made items, made to order items, any items that is not stocked.

Return Processing time: 

Once we have received your package, your return will be processed within 10 business days. You will be notified via email once your return has been processed.  Original shipping fees are non-refundable.

To start a return log into your account. If you do not have an account search for your email confirmation, click on it, click reply body of email. Inform us of *item you want to return * reason for return, and we will respond with instructions. 

To inquire about order status, you can log into you account, or check shipping email you received. 

DETAILED POICY!!! PLEASE READ

STORE CREDITS CANNOT BE USED TO PURCHASE ANY ITEM THAT CANNOT BE RETURNED OR EXCHANGED SUCH AS *Any customized or made to order items, embellished with anything by us, couture, items that had to be ordered, or custom items that cannot be returned or exchanged.  *ALL ITEMS MUST BE REPACKAGED IN ORIGINAL PACKAGE WITH NO DAMAGE TO THE ORIGINAL PACKAGE OR ITEM. IF PACKAGING IS DAMAGED, WE MAY DENY THE RETURN, AND SEND THE ITEM BACK TO YOU, OR WE WILL CHARGE $5 FEE FOR PACKAGING. PLEASE BE CAREFUL WHEN OPENING UP PACKING, AND DO NOT THROW AWAY PACKAGING BEFORE CONFIRMING ITEMS FITS. We understand outside box may get damaged during travel. For shoes do not send a shoe box with no packaging. *BOOTS COMES WITH A LINING ON THE BOTTOM. IF THAT LAYER IS PEELED OFF, WE CANNOT ACCEPT A RETURN OR EXCHANGE. ALSO, WITH THE STRETCH BOOTS WITHOUT BELT/GARTER WILL COME WITH DOUBLE SIDED TAPE. YOU MUST RETURN THAT AS WELL, OR THE PRICE WILL BE DEDUCTED FROM REFUND. UNWORN ITEM MUST BE IN BOX AND BOX MUST BE PACKAGED IN OUTSIDE PROTECTIVE PACKING 10 DAY EXCHANGE FOR ANYTHING EXCEPT CUSTOM ITEMS, COSTUMES, CORSETS/WAIST TRAINERS/UNDERWEAR, SALE ITEMS, ORDER ITEMS, PER-ORDERED ITEMS, MASK/COVID19 ITEMS. UN OPENED PACKAGES WILL BE IMMEDIATE REFUND. IF YOUR PACKAGE IS OPEN, ITEM MUST BE NEW UNUSED WITH TAGS ATTACHED FOR REFUND OR EXCHANGE. BUYER PAYS FOR RETURN SHIPPING FOR RETURNS. IF YOU HAD FREE SHIPPING, SHIPPING COST WILL BE DEDUCTED FROM YOUR STORE CREDIT BALANCE.  STORE CREDITS USUALLY TAKE USUALLY TAKES 3-10 BUSINESS DAYS TO BE AVAILABLE.   IF THE WRONG ITEM WAS SENT OR ITEM WAS DAMAGED. WE WILL EMAIL YOU A LABEL TO SEND THE ITEM BACK.  THE LABEL WILL COME FROM STAMPS.COM. IT HAS TO BE PRINTED WITHIN 24 HOURS OR IT WILL AUTOMATICALLY VOID. WE ALSO CAN SEND QR CODE. YOU CAN SPECIFY WHICH METHOD YOU WOULD LIKE IN THE RETURN EMAIL.   ALSO, THE ITEM HAS TO BE UNWORN WITH NO RIPS TEARS, AND BE IN ORIGINAL CONDITION. EXCHANGES/RETURNS HAS TO BE APPROVED AND BE POSTMARKED WITHIN 10 BUSINESS DAYS AFTER DELIVERY YOU MUST CONTACT US WITHIN 3 DAYS OF RECIEVING THE ITEM.  FOR CLAIMS OF DAMAGE OR WRONG ITEM PLEASE SEND PICTURES IN THE EMAIL REQUEST. IF WE GET THE ITEM AND DAMAGE IS DUE TO YOUR NEGLIGENCE, WE WILL DEDUCT ALL SHIPPING COST FROM STORE CREDIT

Items customized/embellished will not be exchanged or retuned. Items that are ordered (anything that states in description it takes time to ship out or arrive, drop ship items, or items we emailed you we have to order) are non-return or exchange.

PLEASE EMAIL IF YOU NEED ANY MEASUREMENTS.