CUSTOM ADD-ONS & UPGRADES (HOW THEY WORK)

1. CUSTOM CLOTHING FITTING FEE – SMALL–LARGE ($50)Adjusts standard sizing for better fit (bust, waist, hips). Minor fit tailoring only.
2. PLUS MEASUREMENT FEE – UP TO SIZE 3XL ($65.99)Adds plus-size measurements and adjusts fit proportionally. Incleuding sizes 1xl-3xl
3. PLUS MEASUREMENT FEE – SIZE 3XL+ ($100.99)Extended sizing with additional structure adjustments for proper fit. Adjust sizes larger than 3XL
4. CHANGE SHOES/BOOTS MEASUREMENT FEE ($50)Adjust shaft, calf, ankle, or boot height. Does NOT include foot width size or larger sizes changes.
5. CHANGE HEEL STYLE OR HEIGHT ($45)Change heel height or type (must be similar shape). Major changes require redesign fee

🔒 PRIMA DONS & DONNAS — OFFICIAL RETURN & ORDER POLICY

🚨 ORDER AGREEMENT (LEGALLY BINDING)

By placing an order with Prima Dons & Donnas, you agree to all terms in this policy, including:

• Production timelines
• No refund conditions
• Custom item restrictions
• Delivery time disclaimers

Failure to read this policy does not void these terms.

🧵 MADE-TO-ORDER / CUSTOM ITEMS (ALL SALES FINAL)

All custom, made-to-order, altered, or factory-ordered items:

• Require production time of 1–12 weeks (up to 60 business days)
• Begin processing immediately after order details are finalized (size, color, materials)
• CANNOT be canceled, refunded, or disputed after 24 hours

❗ STRICT POLICY:

• ALL custom/made-to-order items are FINAL SALE

Items that are in stock are available for pickup in Marietta, Georgia.

Pickup Instructions:

• Select "pick up" during checkout• After completing your purchase please text us at (404) 956-5401 to schedule a pickup appointment.

Items that are in stock are available for local delivery in Marietta, Georgia.

Instructions:

• Purchase must be made first.• A delivery fee will be calculated by your location.• We can also bring different sizes for you to try on upon request (if sizes are in stock)

Please email us for a quote and for more information about local delivery.

Email: sales@primadnd.com

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

SATISFACTION GUARANTEE

We know the importance of clothing and shoes fitting correctly.  That's why we offer a Satisfaction Guarantee on all our products - if you purchase something from our online store and it doesn't quite fit right, there are several ways we can make it right!

• We guarantee that our stretch boots will fit legs of any size. If they don’t, we can give you credit for exchange for any item on our website or we can get a pair made with same/similar style, with our customization boots service. Credit will be issued to exchange for the custom pair. Shipping will be free for all exchange.
• We guarantee that our in-stock items will fit according to the size chart in the listing description, or we will provide credit for free exchanges for any item on our website. (If you do not see sizing for any in stock clothing item, please email us and we will update the sizing right away and offer a 10% discount code you can use to purchase that item we did not have sizing for)
• We guarantee in stock item will ship out within 2 business days, if not you can request a refund. Please make sure you read description

Conditions for Satisfaction Guarantee * If you provide you measurements for custom boots and they are inaccurate we cannot correct that, and they may be a price difference *If description states some colors and sizes may have to be ordered, or if item is custom in any way it does not count * Please make sure to read description fully 

PRICE MATCH GUARANTEE

If you find an item on another website that is exactly what you’re looking for, we will gladly match their price! You just need to bring us proof and show us where it's available.

Conditions for our Price-Match Guarantee:

1. Item must be in stock in the same size and color in the matching site
2. Matching site must be a U.S. company
3. Item must be the same brand as our brand, or look exactly the same with same features
4. Item must not be on sale in the matching site

🚚 PRIMA DONS & DONNAS — OFFICIAL SHIPPING POLICY

🚨 SHIPPING AGREEMENT (LEGALLY BINDING)

By placing an order, you agree to all shipping terms outlined below, including:

• Processing and production timelines
• Carrier responsibility
• Delivery time estimates (not guarantees)

Failure to read this policy does not void these terms.

📦 FREE SHIPPING

• Free standard shipping on U.S. orders $100+
• Shipping cost for all other orders is calculated at checkout

⏱️ PROCESSING VS SHIPPING (IMPORTANT)

All orders include processing time + shipping time

IN-STOCK ITEMS

• Processing time: 1–3 business days
• Overnight orders ship same day if placed before 12 PM EST

CUSTOM / MADE-TO-ORDER ITEMS

• Processing (production) time varies

📦 IN-STOCK ITEMS (LIMITED RETURN POLICY)

Eligible items (non-custom, non-sale):

• Store credit only — NO refunds
• Must request return within 3 days of delivery
• Must be returned within 10 business days

REQUIREMENTS:

• Unworn, unused, no odor, no stains
• Original packaging intact
• Approved via email before return

❌ NON-RETURNABLE ITEMS

The following are FINAL SALE (NO exceptions):

• Custom / made-to-order items
• Items not in stock at time of purchase
• Sale or discounted items
• Formal gowns
• Bodysuits, lingerie, swimwear, corsets
• Accessories
• Shoes with worn soles or removed protection
• Any rushed order

📸 DAMAGE / WRONG ITEM

Contact us immediately for resolution.